PRIVACY POLICY
Last Updated: 2024
Holloway Air & Electrical is committed to protecting your privacy and managing your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au
1. What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include:
Name
Address
Email address
Phone number
We collect Personal Information in various ways, including:
Interviews
Telephone conversations
Email correspondence
Through our website: www.hollowayair.com.au
From publicly available sources
From third parties
We do not guarantee the privacy practices or policies of authorised third parties linked to our website.
We collect your Personal Information for the primary purpose of:
Providing our services
Providing information to clients
Marketing our services
We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
You may unsubscribe from marketing communications at any time by contacting us in writing.
When collecting Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we intend to use it.
2. Sensitive Information
Sensitive information is defined in the Privacy Act and may include information relating to:
Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union or professional association membership
Criminal record
Health information
Sensitive information will only be used:
For the primary purpose for which it was obtained
For a directly related secondary purpose
With your consent
Where required or authorised by law
3. Third Parties
Where reasonable and practicable, we collect Personal Information directly from you.
In some circumstances, we may receive information from third parties. In those cases, we take reasonable steps to ensure you are made aware of the information provided to us.
4. Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
To third parties, where you consent to the use or disclosure
Where required or authorised by law
5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from:
Misuse
Loss
Unauthorised access
Modification
Disclosure
When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
However, most Personal Information is retained in client files and will be kept for a minimum of 7 years, where required.
6. Access to Your Personal Information
You may request access to the Personal Information we hold about you and request corrections, subject to certain exceptions.
To request access, please contact us in writing.
Holloway Air & Electrical will not charge a fee for access requests, but may charge an administrative fee for providing copies.
To protect your Personal Information, we may require identification before releasing requested information.
7. Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up to date.
If you believe the information we hold about you is incorrect or outdated, please contact us as soon as possible so we can update our records.
8. Policy Updates
This Privacy Policy may change from time to time and will be updated on our website.
9. Privacy Enquiries and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:
Holloway Air & Electrical
3 Merino Court
Bendigo East VIC 3550
Phone: 03 5441 3158
Email: rhi@hollowayair.com.au